Refund & Cancellation Policy

Last updated: April 26, 2026

Summary: No refunds for partial billing periods. Cancel anytime; access continues until the end of the current billing cycle. Our free 7-day trial means no charge if cancelled before the trial ends.

1. Free 7-day trial

Eligible new accounts receive a free 7-day trial. You may be asked to pre-authorise a payment method to confirm your identity, but you will not be charged if you cancel before the trial ends. To cancel, go to your account dashboard → Billing → Cancel subscription, or email hello@theconsultant.chat from your registered address.

2. Cancelling a paid subscription

You may cancel a paid subscription at any time, for any reason.
Cancellation takes effect at the end of the current billing cycle. You retain full access until that date.
We do not auto-extend cancelled subscriptions.

3. Refunds

We do not issue refunds for the unused portion of a billing cycle once that cycle has been charged.
This applies to monthly and annual plans.
Where required by mandatory consumer-protection law (e.g. cooling-off periods in your jurisdiction) we will of course honour those rights — please email us with your country of residence.

4. Exceptions where we may refund

We will issue a refund (in whole or in part) in the following cases:

Duplicate charge for the same billing cycle.
Service unavailability attributable to us that materially exceeds the SLA in your plan and is not resolved within a reasonable time.
Fraudulent transaction on your payment instrument.
An error on our part (wrong plan billed, wrong currency, etc.).

5. How to request a refund or cancel

Sign in to your dashboard and use Billing → Cancel, or
Email hello@theconsultant.chat from the address registered on your account.

Please include your account email and the transaction ID of the charge you are referring to.

6. Refund processing time

Once approved, refunds are issued back to the original payment method via the original payment gateway.
Typical timelines: 5–10 business days for cards, 3–5 business days for UPI / net-banking, longer for international wallets.
We will email a confirmation when a refund is initiated.

7. Chargebacks

Please contact us first — we can almost always resolve a billing question more quickly than a chargeback. Filing a chargeback for a legitimate charge may result in suspension of your account pending review.

8. Contact

Billing support: hello@theconsultant.chat. Response time commitment: within 2 business days.